Our Services
operational excellence
Operational Excellence is not very easy to define, it can be too broad or too narrow, and it can involve many different activities, but one thing essential to operational excellence is continuous improvement.
The institute for operational excellence defines it in short “Each and every employee can see the flow of value to the customer, and fix that flow before it breaks down.SM”
Features
Operational Excellence can involve these activities
strategic planning
Set your goals, activities to reach that goal, what are current issues, Gap and SWOT analysis. Plan your actions for the coming years(s).
kpi and metrics
What are your KPIs and metrics to achieve your strategic and operational goals? Know where you are to go where you want to be.
process mapping
Understand your business process and visualize them to understand inputs and output, handovers between processes, and identify bottlenecks and areas for improvement.
continuous improvement
know where to improve and how to improve by involving your organization in both identifying and implementing improvements.
people engagement
Involving and allowing all levels of an operation to understand and know how to achieve is key to success in operational excellence.
operational technology
What systems to use and when? ERP, CRM, Business Intelligence, Process Automation, Data estate. Each of them has its time and place.
Process
Try Our Process
Research & Analysis
Identify Business Processes, Metrics & KPIs, as well as process stakeholders.
Translate VOC – Voice of the customer to CTQ – Critical to Quality requirements
Identify critical interfaces between processes, where areas of improvement many times are found.
We use data and Business Intelligence along the way to gather facts and figures.
Roadmap planning
Define key process metrics to achieve key KPIs to achieve key Strategic Goals for the business.
Define what we doing and why to support the business.
Decide what tools and technology we need to support.
Set organizational structure for Continuous Improvement.
Plan for necessary training.
Execute & Monitor
Execute the plan, improve, monitor, and control the outcomes.
Adjust the plan if necessary.
Reach for proactive not reactive.
Implement new tools.
Empower your organization with data to be more enlighten about the business and find new insights.
Get In Touch
ingenius u.s. inc.
Fort Wayne, IN 46845, USA
+1 (260)444-6978
info@ingenius.se